Grievance Mechanism for Human Rights in Supply Chains

for Stakeholders

Empowering affected individuals to raise concerns about human rights and sustainability issues within European supply chains

for Stakeholders

More information on how to file a report and the related procedures

Grievance Mechanism (Complaint Procedure) for Supply Chain Due Diligence

for Companies

The most advanced grievance management solution; innovative, intuitive, and compliant. Elevate your company's ESG Standards regardless of size!

Learn how you can set-up a fully compliant grievance management system within minutes

for Companies

Supply-Chain Grievance & Complaint Mechanism

Empowering Stakeholders to Report Human Rights or Sustainability Risks and Violations in Supply Chains

Designed in alignment with the UN Guiding Principles on Business and Human Rights and mandatory human rights due diligence regulations such as the EU Corporate Sustainability Due Diligence Directive (CSDDD) and the German Supply Chain Due Diligence Act (German SCDDA), WhiteBox’s advanced grievance mechanism empowers stakeholders to report human rights risks and provides companies with valuable data on risks and violations across a company’s operations as well as within its extended supply chain.

Accessible

For all humans without barriers; available in multiple languages, and easy to use!

Free

WhiteBox is entirely free to use for Stakeholders and will always remain so!

Secure

Reports can be filed anonymously & the laws protect stakeholders from reprisals!

What is WhiteBox?

WhiteBox is an advanced digital solution for grievance reporting and management. It is designed for employees and other stakeholders to report issues anonymously and safely, while simplifying compliance and the management of grievances for businesses.

In Europe, companies are required to have a grievance mechanism (also called complaints mechanism in various legislations) through which internal and external parties can notify them of human rights or environmental risks or violations within their own operations and supply chains (including those involving all direct and indirect suppliers). In addition, effective grievance procedures provide access to appropriate remediation when needed. If complaints or indications of imminent or actual breaches of duty are received and confirmed, companies must take remedial action to prevent, stop, or at least minimize these grievances. Additionally, companies must implement preventive measures to avoid further violations of the same nature or reduce the risk of recurrence.

Turnkey compliance with ...

EU Corporate Sustainability Due Diligence Directive

German Supply Chain Due Diligence Act

United Nations Guiding Principles on Business and Human Rights

EU Whistleblowing Directive

for Companies

What makes a grievance mechanism effective?

How WhiteBox promotes trust ...

Establishing and maintaining stakeholder trust is key to an effective grievance mechanisms

Legitimacy

A legitimate grievance mechanism earns trust from stakeholders by ensuring accountability and fairness in the process. It must demonstrate independence and neutrality, minimizing conflicts of interest. This builds confidence among users, essential for the mechanism's success. WhiteBox promotes legitimacy by helping companies establish and communicate clear public policies that demonstrate a commitment to fair processes and accountability. We also facilitate capacity building for qualified personnel who understand grievance handling, conflict of interest management, and the importance of independence.

Transparency

Transparency is key to building trust and ensuring stakeholders stay informed about the progress of their grievances. Effective communication reinforces the credibility of the process. WhiteBox enhances transparency by providing: Automated updates to stakeholders on the progress of their reports. A secure, report-based chat function allowing companies to communicate directly with reporters, even anonymously. A dashboard where stakeholders can track the status of their reports. Tools for monitoring the effectiveness of implemented actions, including the collection of stakeholder feedback.

Anonymity & Confidentiality

Effective grievance mechanisms provide channels for stakeholders to voice their concerns without fear of reprisal. This necessitates systems that protect the identity of those raising issues. Our secure and on-demand of the reporter anonymous platform, along with strict data handling policies, ensures that stakeholders remain anonymous. Robust confidentiality measures enhance trust and enable stakeholders to report issues or disclose information they might otherwise hesitate to disclose. On WhiteBox, confidentiality is enforced starting with the on-boarding procedure of administrators, and further enabled with features such as anonymisation, data segregation and modular access control.

Predictability

A predictable mechanism is transparent about its processes, timelines, and potential outcomes. It must provide clear guidance on what users can expect at each stage and how their grievances will be addressed. This clarity helps build user trust and ensures efficient management of grievances. WhiteBox contributes to predictability by offering a standardized and guided procedure for handling grievances. The platform guides both stakeholders and administrators through a structured process with clear steps, ensuring transparency and a consistent approach to each case. Additionally, WhiteBox enables companies to set procedural deadlines and tracks the status of reports, helping to ensure timely responses.

for Stakeholders

Video

Learn more about WhiteBox in our introductory video

WhiteBox for Companies

Complaint Procedures: Essential for ESG Due Diligence and Risk Management

Grievance (or complaint) procedures are a core element of the obligations contained in the German Supply Chain Due Diligence Act as well as the upcoming EU Corporate Sustainability Due Diligence Directive, and form an important building block of the risk management system as a whole as well as singular due diligence processes.

Risk Analysis

Are an effective method to conduct risk analysis across the supply chain

Early Warning System

Serve as an early warning system through which problems are identified before they escalate

Effectiveness Assessment

Offer companies the opportunity to obtain feedback on the effectiveness of their risk management and individual due diligence processes

Digital Grievance Mechanism for Supply Chain Due Diligence

WhiteBox is the grievance mechanism (complaint mechanism) for supply-chains, enabling companies to efficiently collaborate with direct and indirect suppliers to resolve human rights and sustainability risks

The most advanced collaborative grievance mechanism solution for supply-chains

The German Supply Chain Due Diligence Act as well as the EU Corporate Sustainability Due Diligence Directive require companies to implement an accessible and effective grievance mechanism (complaints procedure) along their supply chain

Implement WhiteBox for seamless compliance with the complaints procedure obligations under the German Supply Chain Due Diligence Act (LkSG) and the EU Corporate Sustainability Due Diligence Directive (EU CSDDD), all while ensuring the highest standards of business information security and confidentiality, including the protection of sensitive customer and supplier information. Our sophisticated grievance mechanism and tip portal solution not only enhances your risk analysis by enabling direct communication with stakeholders for precise risk identification and early detection, but also acts as a robust tool in safeguarding your organization against fraud.

What makes WhiteBox unique?

Integrate & Collaborate Across Your Entire Supply Chain

Comprehensive Data Collection for In-Depth Analysis

Protect Private & Business Data During Collaboration

Streamline Grievance Report Administration

Automate Assessments & ESG Reporting

Seamless Integration of Ombudspersons & Consultants

Bridge language barriers

Elevate accessibility & inclusivity

Learn more about WhiteBoxThe Grievance Mechanism for Supply Chains