grievance.eu
WhiteBox for Companies
Grievance Mechanism for Supply Chain Due Diligence
WhiteBox is a grievance and tip reporting portal that empowers value-chain stakeholders to report incidents of sustainability violations, human rights abuses, crimes, and other unethical business practices. Increasingly, companies around the world are put under the responsibility to ensure that their supply chain is transparent, accountable, and ethical, and WhiteBox can help them meet this responsibility. Our platform is designed to be secure, user-friendly and accessible, enabling your value-chain stakeholders to report incidents of misconduct easily and safely without fear of retaliation. By using WhiteBox, you can build a more sustainable and responsible business that is committed to promoting transparency, accountability, and ethical behaviour in the supply chain.
Why are grievance & tip mechanisms so important?
Important pillars for effective risk management and due diligence processes
Early Warning System
Effective complaints, grievance and whistleblowing mechanisms act as early warning systems by identifying problems before they escalate. This helps you prevent or limit damage to your business in the form of damage payments, fines, or reputation.
Risk Analysis & Auditing
Grievance and tip portals can be a highly effective and efficient tool to analyse risks along your value-chain. Furthermore, they offer companies the opportunity to obtain feedback on the effectiveness of their risk management and individual due diligence processes. Therefore they also form an important building block for the further development of risk management systems.
Fraud Detection & Deterrence
In 2022, the Association of Certified Fraud Examiners reported that 42% of occupational fraud was detected through whistleblower reports. Effective whistleblower channels can also deter malicious actors out of fear of being reported and caught.
Compliance
Compliance with the German Supply Chain Due Diligence Act (LkSG), EU CSDDD, and EU Whistleblower Directive
Complaint (or grievance) procedures are a core element of many supply chain due diligence regulations including the German Supply Chain Due Diligence Act and the EU Corporate Sustainability Due Diligence Directive. Companies must have a complaints procedure through which internal and external persons can notify the company of human rights or environmental risks or violations in their own business operations as well as those of every direct and indirect supplier in the supply chain.
Compliance made simple with WhiteBox
WhiteBox is developed for full compliance with:
- German Supply Chain Due Diligence Act (LkSG)
- EU Corporate Sustainability Due Diligence Directive (EU CSDDD)
- EU Directive for Whistleblower Protection
How to
Turn-key compliance in 6 steps with WhiteBox!
Companies using WhiteBox can reach full compliance with grievance mechanism obligations contained in supply chain due diligence regulations as well as applicable data privacy & protection laws in 6 steps which are completed within minutes and without any extra expertise needed!
Set up within minutes
Ready procedures accompanied by reporting forms and policies (provided as templates) as well as an intuitive interface ensure quick and easy implementation
No expertise required
WhiteBox guides you to compliance and simplifies the establishment of grievance mechanisms. For extra help our network of consultants are always available.
Full-Suite accompanying services
WhiteBox, together with its partners, is able to offer companies a full-suite and best-in-class service globally for the set-up as well as on-going management of grievance mechanisms. These services digitally integrate directly into the platform for maximum convenience.
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See service providers
Consultation for setting up of a procedure & drafting of the policies
Get consultation from domain experts with decades of experience
Educational programs for staff capacity building
Train procedure administrators and managing staff on their obligations and best practices
Educational programs for stakeholder training
Educate stakeholders on their rights and how they can use the procedure effectively and appropriately
On-going services for management of procedure
Ombudsperson services, on-demand translations, consultation, legal assessments, and more
Designed For Seamless Integration With Your Supply Chain
The German Supply Chain Due Diligence Act requires companies to have their grievance procedure accessible for all affected persons along their entire supply-chain
Implementing a grievance mechanism that is effectively accessible to anyone who is potentially affected by your entire supply chain can be a complex endeavour. The challenge intensifies when trying to engage with stakeholders of indirect suppliers. WhiteBox stands out as the sole solution in the market, facilitating seamless integration of both direct and indirect suppliers into your grievance mechanism. WhiteBox enables supplying companies to simplify compliance for their business customers with a transparent grievance mechanism for the supply chain whilst at the same time empowering them with equal transparency and control over the procedures concerning them. Furthermore, WhiteBox safeguards business secrets, such as customer and supplier identities, and enables companies to address and refute any defamatory allegations.
Accessibility
In the realm of grievance mechanisms for supply chains, accessibility is paramount. The holistic approach WhiteBox adopts toward accessibility ensures that all stakeholders, regardless of their location, background, skills, and knowledge, can effectively use the grievance mechanism.
Awareness & Outreach
Whether it's through online campaigns, community workshops, or NGO partnerships, WhiteBox actively seeks to educate and engage to keep stakeholders well-informed about their rights and the grievance procedure.
User Friendliness
Prioritizing user experience, WhiteBox boasts an intuitive design, ease of navigation, as well as simple and straightforward procedures; making the process of lodging grievances as straightforward as possible. For any issues, support documentation and ticketing is available.
Participation of illiterate stakeholders
WhiteBox enables illiterate stakeholders to participate through audio aided forms and AI powered speech to text transcription. Furthermore, our portal can be extended with additional channels such as AI powered telephone hotlines.
Bridging language barriers
Language barriers are eliminated with WhiteBox. Whilst the form is already translated into over 30 languages (we are constantly working on adding more, and specific languages can be added on request), reporting stakeholders can input information in any language. The report then can get translated into any language for administration (click here for more information on the translation features for administrators).
Add-On Channels
WhiteBox enables the integration of external channels and manual entry of reports for others by persons such as HR representatives, ombudspersons, or auditors. It can easily be extended with additional reporting channels such as:
- E-Mail Addresses
- Human operated telephone hotlines,
- AI/Robot operated telephone hotlines, and
- Other digital reporting channels.
Statistics & Analysis
The German Supply Chain Due Diligence Act requires companies to regularly evaluate the effectiveness of their complaint procedures and conduct risk analyses.
Make use of statistics and graphs for reviewing of effectiveness, risk analyses and discovery of trends. WhiteBox automates the collection of statistics from received grievance reports and enables you to analyse the collected data through various customisable and detailed graphs directly on the platform. This gives you the foundation for effectiveness evaluations and helps you to detect evolving risk trends as well as high-risk worksites, suppliers, regions, and sectors during your risk analyses.
Effective Grievance Management
Organise | Automate | Streamline | MonitorUtilise WhiteBox to effortlessly manage received reports on human rights and sustainability risks or violations. With WhiteBox your staff can handle incoming grievances in an effective and efficient way.
Documentation & Reporting
The German Supply Chain Due Diligence Act requires companies to continuously document the grievance procedure.
Within the framework of enterprises’ documentation and annual reporting obligation under Section 10, enterprises are required to continuously document and report publicly on complaints received and the implementation and effectiveness of preventive and remedial actions. WhiteBox enables automatic documentation and easy retrieval of all the information and metrics concerning your grievance procedure for the creation of annual reports in accordance with Section 10 of the German Supply Chain Due Diligence Act.
Integrated Service Providers
WhiteBox facilitates seamless integration for consultants, offering comprehensive support ranging from policy drafting to ongoing management of the grievance procedure. With their own accounts, consultants can easily assimilate into their clients' systems, thanks to WhiteBox's modular access management capabilities. This feature ensures that consultants can provide tailored, efficient assistance in every aspect of the grievance process, enhancing the overall effectiveness and compliance of your procedures.
Legal Assesments
Mediation Services
Ombudsperson Services
Translation Services
Auditing Services
& More
Certified Services
Professional grievance and whistleblowing management services by trained staff of certified firms around the world
Select firms with regional expertise to support your compliance department
Full-suite set up and management services for your WhiteBox and additional grievance mechanisms
Highly qualified consulting services for grievance and whistleblowing procedures
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Collaboration & Communication
Collaborate and communicate with value-chain links as well as stakeholders across your supply-chainCollaboration is key for supply chain due diligence compliance however equally difficult in complex and global supply chains. WhiteBox enables easy and structured task based collaboration between companies, their business customers, suppliers (both direct and indirect), reporting stakeholders, and NGOs, whilst at the same time protecting the integrity of data and business secrets belonging to all parties through automated anonymisation when necessary.
Communicate with reporting stakeholders even when they remain anonymous
WhiteBox enables that investigations can be conducted and feedback can be collected even when there is no contact information improving the trustability of the procedure.
Collaborate with involved organisations even when they remain anonymous
WhiteBox ensures that customer and supplier data of your company is not shared with any unauthorised third parties whilst still enabling collaboration between organisations in the same supply chain.
Receive feedback from stakeholders on effectiveness of implemented actions
Feedback in regards to the implemented action is requested from Stakeholders before a report is resolved. The stakeholder can also provide feedback on the effectiveness of the procedure as a whole.
Integration with Compliance- and
Risk Management Software
Integrate our platform seamlessly with any compliance and risk management software. For more details and to begin the integration process, please reach out to us.
Customisations, Extensions & Integrations
Customized and tailor-made solutions by our team of experts in law and technology ensure that our platform meets your company's specific requirements. Some suggestions can even be added by our team at no extra cost for you.
Customize any aspect of WhiteBox
Connect WhiteBox with other systems
Extend WhiteBox with additional channels
Create new solutions
Contact us
Data Security & Compliance
Compliance with data protection regulations and security best practices guard the integrity of data in the WhiteBox systemBy integrating rigorous data protection measures, including compliance with EU GDPR, BDSG (Germany), KVKK (Turkey), and other international regulations, WhiteBox provides a robust framework that supports the secure exchange of information throughout the supply chain. This ensures that every entity involved in the grievance procedure can confidently collaborate while maintaining full compliance with relevant data protection laws.
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Access Permission Settings
Highly modular access rights management on department & user levels for regions, risk categories, processing stages, suppliers, clients (for service providers), and more
Account Security
Mandatory high security passwords and optional two factor authentication login
IT Security
Utilising best practices in IT infrastructure security (click here for more information).
Data anonymising
Automatic data anonymisation for compliant further processing
WhiteBox for Companies
The universal portal to report and notify relevant companies of human rights and sustainability violations or risks in supply chains. Watch our video for more information.
Pricing
Base Plans
The base plans contain all required features for the implementation of an effective and compliant grievance mechanism along your value chain.
For Responsible Suppliers & Businesses
This pricing plan is applicable for companies who are not directly obligated to implement a complaints procedure but supply an obligated company or voluntarily want to implement a mechanism
Tier 1
up to 49 employees
€ 9
/month
excluding VAT, billed yearly
Unlimited reports
Unlimited report languages
Free policy template
Up to 3 administrators
30-Day money back guarantee
Tier 2
more than 50 employees
€ 45
/month
excluding VAT, billed yearly
Unlimited reports
Unlimited report languages
Free policy template
Up to 5 administrators
60-Day money back guarantee
Tier 3
more than 250 employees
€ 225
/month
excluding VAT, billed yearly
Unlimited reports
Unlimited report languages
Free policy template
Up to 10 administrators
90-Day money back guarantee
Get Started
For Industry Leaders & ESG Pioneers
This pricing plan applies to companies that are directly obligated by regulations to implement a grievance or complaints procedure or that are above the employee thresholds
Tier 4
more than 1000 employees
€ 500
/month
excluding VAT, billed yearly
Unlimited reports
Statistics add-on
Up to 25 administrators
Tier 5
more than 3000 employees
€ 1200
/month
excluding VAT, billed yearly
Unlimited reports
Statistics add-on
Up to 50 administrators
Get Started
Add-Ons
Enhance your compliance with our add-on services
€ 38
/mo
excluding VAT, billed yearly
Statistics
Track statistics in relation to reports received and the associated risks to better identify trends and intensifying problems
Activates statistics functionality & dashboard
Automatically collect all kinds of statistics in relation to reports
Chart all kinds of statistics in relation to filed reports
Ability to export statistics in different formats
Whitelabel
Your branded version of WhiteBox
€ 1190
excluding VAT, billed once (in addition to subscriptions)
Whitelabel
Use WhiteBox with your own brand and domain. Price is in addition to any subscriptions.
Use your company domain, logo and name
Based entirely on the WhiteBox system
Further customisations possible
Contact us
Frequently Asked Questions
Common questions about grievances and supply chain due diligence answered
resources for companies
Information about grievance mechanisms for companies
Here you can find a range of resources to help promote responsible business practices and comply with relevant laws and regulations. Our resources include policies and guides related to the WhiteBox platform, as well as information on relevant legislation and best practices for ethical supply chain management. We also offer a regularly updated blog section that features articles and insights on the latest trends and challenges in sustainable business practices.
Guides (& more)
Legislation
