Grievance Mechanism for Supply Chain Due Diligence
Why are grievance & tip mechanisms so important?
Important pillars for effective risk management and due diligence processes
Early Warning System
Effective complaints, grievance and whistleblowing mechanisms act as early warning systems by identifying problems before they escalate. This helps you prevent or limit damage to your business in the form of damage payments, fines, or reputation.
Risk Analysis & Auditing
Grievance and tip portals can be a highly effective and efficient tool to analyse risks along your value-chain. Furthermore, they offer companies the opportunity to obtain feedback on the effectiveness of their risk management and individual due diligence processes. Therefore they also form an important building block for the further development of risk management systems.
Fraud Detection & Deterrence
In 2022, the Association of Certified Fraud Examiners reported that 42% of occupational fraud was detected through whistleblower reports. Effective whistleblower channels can also deter malicious actors out of fear of being reported and caught.
Compliance
Compliance with the German Supply Chain Due Diligence Act (LkSG), EU CSDDD, and EU Whistleblower Directive
Compliance made simple with WhiteBox
WhiteBox is developed for full compliance with:
- German Supply Chain Due Diligence Act (LkSG)
- EU Corporate Sustainability Due Diligence Directive (EU CSDDD)
- EU Directive for Whistleblower Protection
Turn-key compliance in 6 steps with WhiteBox!
Companies using WhiteBox can reach full compliance with grievance mechanism obligations contained in supply chain due diligence regulations as well as applicable data privacy & protection laws in 6 steps which are completed within minutes and without any extra expertise needed!
Set up within minutes
Ready procedures accompanied by reporting forms and policies (provided as templates) as well as an intuitive interface ensure quick and easy implementation
No expertise required
WhiteBox guides you to compliance and simplifies the establishment of grievance mechanisms. For extra help our network of consultants are always available.
Full-Suite accompanying services
Consultation for setting up of a procedure & drafting of the policies
Get consultation from domain experts with decades of experience
Educational programs for staff capacity building
Train procedure administrators and managing staff on their obligations and best practices
Educational programs for stakeholder training
Educate stakeholders on their rights and how they can use the procedure effectively and appropriately
On-going services for management of procedure
Ombudsperson services, on-demand translations, consultation, legal assessments, and more
Designed For Seamless Integration With Your Supply Chain
Implementing a grievance mechanism that is effectively accessible to anyone who is potentially affected by your entire supply chain can be a complex endeavour. The challenge intensifies when trying to engage with stakeholders of indirect suppliers. WhiteBox stands out as the sole solution in the market, facilitating seamless integration of both direct and indirect suppliers into your grievance mechanism. WhiteBox enables supplying companies to simplify compliance for their business customers with a transparent grievance mechanism for the supply chain whilst at the same time empowering them with equal transparency and control over the procedures concerning them. Furthermore, WhiteBox safeguards business secrets, such as customer and supplier identities, and enables companies to address and refute any defamatory allegations.
Accessibility
Statistics & Analysis
Effective Grievance Management
Organise | Automate | Streamline | MonitorDocumentation & Reporting
Integrated Service Providers
Legal Assesments
Mediation Services
Ombudsperson Services
Translation Services
Auditing Services
& More
Certified Services
Professional grievance and whistleblowing management services by trained staff of certified firms around the world
Select firms with regional expertise to support your compliance department
Full-suite set up and management services for your WhiteBox and additional grievance mechanisms
Highly qualified consulting services for grievance and whistleblowing procedures
Collaboration & Communication
Collaborate and communicate with value-chain links as well as stakeholders across your supply-chainCollaboration is key for supply chain due diligence compliance however equally difficult in complex and global supply chains. WhiteBox enables easy and structured task based collaboration between companies, their business customers, suppliers (both direct and indirect), reporting stakeholders, and NGOs, whilst at the same time protecting the integrity of data and business secrets belonging to all parties through automated anonymisation when necessary.
Communicate with reporting stakeholders even when they remain anonymous
WhiteBox enables that investigations can be conducted and feedback can be collected even when there is no contact information improving the trustability of the procedure.
Collaborate with involved organisations even when they remain anonymous
WhiteBox ensures that customer and supplier data of your company is not shared with any unauthorised third parties whilst still enabling collaboration between organisations in the same supply chain.
Receive feedback from stakeholders on effectiveness of implemented actions
Feedback in regards to the implemented action is requested from Stakeholders before a report is resolved. The stakeholder can also provide feedback on the effectiveness of the procedure as a whole.
Integration with Compliance- and
Risk Management Software
Integrate our platform seamlessly with any compliance and risk management software. For more details and to begin the integration process, please reach out to us.
Customisations, Extensions & Integrations
Customized and tailor-made solutions by our team of experts in law and technology ensure that our platform meets your company's specific requirements. Some suggestions can even be added by our team at no extra cost for you.
Customize any aspect of WhiteBox
Connect WhiteBox with other systems
Extend WhiteBox with additional channels
Create new solutions
Data Security & Compliance
Compliance with data protection regulations and security best practices guard the integrity of data in the WhiteBox systemAccess Permission Settings
Highly modular access rights management on department & user levels for regions, risk categories, processing stages, suppliers, clients (for service providers), and more
Account Security
Mandatory high security passwords and optional two factor authentication login
IT Security
Utilising best practices in IT infrastructure security (click here for more information).
Data anonymising
Automatic data anonymisation for compliant further processing
WhiteBox for Companies
The universal portal to report and notify relevant companies of human rights and sustainability violations or risks in supply chains. Watch our video for more information.
Base Plans
For Responsible Suppliers & Businesses
Tier 1
up to 49 employees
excluding VAT, billed yearly
Unlimited reports
Unlimited report languages
Free policy template
Up to 3 administrators
30-Day money back guarantee
Tier 2
more than 50 employees
excluding VAT, billed yearly
Unlimited reports
Unlimited report languages
Free policy template
Up to 5 administrators
60-Day money back guarantee
Tier 3
more than 250 employees
excluding VAT, billed yearly
Unlimited reports
Unlimited report languages
Free policy template
Up to 10 administrators
90-Day money back guarantee
For Industry Leaders & ESG Pioneers
Tier 4
more than 1000 employees
excluding VAT, billed yearly
Unlimited reports
Statistics add-on
Up to 25 administrators
Tier 5
more than 3000 employees
excluding VAT, billed yearly
Unlimited reports
Statistics add-on
Up to 50 administrators
Add-Ons
excluding VAT, billed yearly
Statistics
Activates statistics functionality & dashboard
Automatically collect all kinds of statistics in relation to reports
Chart all kinds of statistics in relation to filed reports
Ability to export statistics in different formats
Whitelabel
Your branded version of WhiteBox
Whitelabel
Use your company domain, logo and name
Based entirely on the WhiteBox system
Further customisations possible
resources for companies
Information about grievance mechanisms for companies
Guides (& more)