WhiteBox Grievance (Complaints) Mechanism for Supply Chain Due Diligence

Grievance (Complaint) Mechanism for Supply Chain Due Diligence

for Stakeholders

a confidential space for individuals to raise concerns about human rights and sustainability issues within European supply chains

More information on how to file a report and the related procedures
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Grievance (Complaint) Mechanism for Supply Chain Due Diligence

for Companies

Streamlined Grievance Management: Cost-Efficient, Intuitive, and Compliant. Elevate your company's ESG Standards regardless of size.

Learn how you can set-up a fully compliant grievance management system within minutes

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Grievance (Complaint) Mechanism for Supply Chain Due Diligence

for NGO's

free, simple, and effective system enabling NGO's of any size to participate in the due diligence of supply chains, helping to reach new people, discovering issues and risk trends

Get started with monitoring human rights & sustainability in global or local value-chains

    Value-Chain Grievance & Whistleblowing Procedure

    Report Human Rights or Sustainability Risks and Violations in the Supply Chain of European Companies

    In Europe, companies have a responsibility to ensure that their supply chains respect human rights and sustainability, as outlined in international frameworks such as the United Nations Guiding Principles on Business and Human Rights and the Sustainable Development Goals. WhiteBox is a grievance reporting platform for employees and other stakeholders to report anonymously and safely, as well as track and manage their grievances. Companies must have a complaints procedure through which internal and external persons can notify the company of human rights or environmental risks or violations in its own business operations and in the supply chain. In addition, effective grievance procedures provide access to appropriate remediation when needed. If indications or complaints of imminent or actual breaches of duty are received and confirmed, these grievances must be prevented, ended or at least minimized by the company through remedial action. The companies must then take preventive measures to prevent further violations of the same kind or to minimize the risk of such violations.

    Accessible

    For all humans without barriers; available in multiple languages, and easy to use!

    Free

    WhiteBox is entirely free to use for Stakeholders and will remain so!

    Secure

    Reports can be filed anonymously & laws protect you from reprisals!

    What makes a grievance procedure effective?

    How WhiteBox promotes trust ...

    Legitimacy

    Enabling trust requires not only being accountable for fair processes but also visibly upholding these standards. WhiteBox helps companies keeping informative public policies which can firmly establish legitimacy and in capacity building of qualified personnel who understand the intricacies of grievances, managing conflicts of interest, and maintaining independence.

    Transparency

    WhiteBox ensures that affected stakeholders are accurately informed with mechanism procedures and policies. The platform automatically gives standardised updates on the progress of the procedure and companies are empowered to inform reporters with details even when the reporter wants to remain anonymous through a report based chat function.

    Anonymity

    Effective grievance mechanisms provide channels for stakeholders to voice their concerns without fear of reprisal. This necessitates systems that protect the identity of those raising issues. Our secure and on-demand of the reporter anonymous platform, along with strict data handling policies, ensures that stakeholders remain anonymous.

    Confidentiality

    Robust confidentiality measures enhance trust and enable stakeholders to report issues or disclose information they might otherwise hesitate to disclose. On WhiteBox, confidentiality is enforced starting with the on-boarding procedure of administrators, and further enabled with features such as anonymisation, data segregation and modular access control.

    Who administrates reports on WhiteBox?

    Reports are administrated by designated staff of individual companies or by external consultants hired by these companies. In either case companies guarantee WhiteBox that the administrators utilising the platform have undergone an appropriate training and are put under obligations such as impartiality and confidentiality. Consulting firms that want to offer their services through WhiteBox have to become a certified partner.

    Grievances

    According to the German Supply Chain Due Diligence Act, administrators of complaints procedures must be available in time, provide a guarantee of impartial action, be independent and not bound by instructions (no conflicts of interest), be obliged to maintain confidentiality, and be appropriately trained.

    Supply Chain Due Diligence Laws

    Whistleblowing

    According to the EU Whistleblowing Directive, administrators of whistleblowing procedures must be independent. Furthermore, companies must ensure that other (operational) tasks and duties do not lead to conflicts of interest and that they have the necessary expertise.

    Whistleblower Protection Laws
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    WhiteBox for Companies

    Grievance Procedures: Essential for ESG Due Diligence and Risk Management

    Grievance (or complaint) procedures are a core element of the obligations contained in the German Supply Chain Due Diligence Act as well as the upcoming EU Corporate Sustainability Due Diligence Directive, and form an important building block of the risk management system as well as due diligence processes.

    Risk Analysis

    Are an effective method to conduct risk analysis across the supply chain

    Early Warning System

    Serve as an early warning system through which problems are identified before they escalate

    Effectiveness Assessment

    Offer companies the opportunity to obtain feedback on the effectiveness of their risk management and individual due diligence processes

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    Most advanced complaints procedure solution for supply-chains

    The German Supply Chain Due Diligence Act as well as the EU CSDDD require companies to implement an accessible and effective complaints (grievance) procedure along their supply chain
    Deploy WhiteBox for out-of-the-box compliance with the complaints procedure obligations in the German Supply Chain Due Diligence Act (LkSG) and the EU Corporate Sustainability Due Diligence Directive (EU CSDDD). Furthermore, our advanced grievance mechanism and tip portal solution not only assists your risk analysis through direct communication with stakeholders enabling precise identification and early detection of risks, it can also help you combats fraud targeting your business.
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    Frequently Asked Questions
    Common questions about grievances and supply chain due diligence answered